How can we help you?
Payments
How can I pay with Suyool?
How to find merchants that have Suyool as a payment method?
How to pay at a merchant that doesn’t have Suyool as a payment method?
Can I pay any bills with Suyool?
What are the fees for paying bills with Suyool?
What to do if I paid twice?
Do I get a receipt of payment?
Can I get a refund on my wallet?
How long will it take for a refund to reach my wallet when paying with the QR?
How long will it take for a refund to reach my wallet when paying by card?
In which currency can I pay with Suyool?
What is the auto conversion feature?
Can I use my Suyool account abroad?
Can I block a subscription payment on my card?
Can I purchase an eSIM on Suyool?
How to purchase & activate Suyool Global eSIM?
How to activate Suyool Global eSIM on iPhone?
What to do if my eSIM is not working on iPhone?
How to activate Suyool Global eSIM on iPhone?
Have an iPhone that supports eSIM and bought a Suyool Global eSIM? Follow the steps below to activate it:
Once purchased, save the QR of your eSIM to your photos or take a screenshot of the screen.
Open your settings app.
Tap on “Cellular” & “Add eSIM”.
Choose "Use QR Code".
Tap on "Open Photos" & select the saved QR picture.
Label & choose your primary line to call or send messages and iMessage & FaceTime.
Choose the eSIM plan as your default line for Cellular Data.
⚠️ Do not turn on ‘Allow Cellular Data Switching’ to prevent charges on your other line.
Tap on the eSIM purchased & make sure the data roaming is toggled on.
You can also check out the Youtube Tutorial here:
