How can we help you?
Payments
How can I pay with Suyool?
How to find merchants that have Suyool as a payment method?
How to pay at a merchant that doesn’t have Suyool as a payment method?
Can I pay any bills with Suyool?
What are the fees for paying bills with Suyool?
What to do if I paid twice?
Do I get a receipt of payment?
Can I get a refund on my wallet?
How long will it take for a refund to reach my wallet when paying with the QR?
How long will it take for a refund to reach my wallet when paying by card?
In which currency can I pay with Suyool?
What is the auto conversion feature?
Can I use my Suyool account abroad?
Can I block a subscription payment on my card?
Can I purchase an eSIM on Suyool?
How to purchase & activate Suyool Global eSIM?
How to activate Suyool Global eSIM on iPhone?
What to do if my eSIM is not working on iPhone?
How to purchase & activate Suyool Global eSIM?
Purchasing & activating an eSIM becomes even easier with Suyool, follow the steps below:
Go to the wallet tab and tap on "Stay Connected When Abroad".
Browse the available eSIMs by countries, regions, and globally.
Select the destination you are traveling to.
Choose the eSIM that best fits your preferences (data allowance, validity period, price, etc.).
Tap on "Pay & Activate."
⚠️ Before finalizing your order, ensure your device supports eSIMs by dialing *#06#.
Activate your eSIM either by QR code or manually, following the provided instructions carefully.
Note: The validity period begins once the eSIM connects to any supported networks.
You can also check out the Youtube Tutorial here:
